Privacy Policy

Welcome to Purna IAS. We are committed to protecting the privacy, confidentiality, and security of our students, aspirants, and visitors in accordance with the Digital Personal Data Protection Act (DPDP Act 2023) and Information Technology Act of India.

Our Core Privacy Promise

At Purna IAS, we never sell, rent, or trade your personal contact information or student academic evaluations to commercial third parties. Your data is used exclusively to facilitate personalized UPSC mentorship, evaluate your Mains answers, process course enrollments, and support your journey toward civil services success.

1
Who We Are

Purna IAS is an elite educational mentorship and UPSC Civil Services Examination preparation academy based in India, accessible online via https://purnaias.com. We offer General Studies (GS) Foundation programs, Purna Magic Write for Mains answer evaluation, Interview Guidance Programs, LMS Test Portals, and merit-based national scholarship programs.

2
Information We Collect

When you interact with our website, enroll in a mentorship program, or take a mock test, we may collect the following categories of information:

• Identity & Contact Data: Name, email address, WhatsApp / mobile number, city/state, educational qualifications, UPSC target attempt year, and chosen Optional Subject.
• Academic & Evaluation Submissions: Mains handwritten answer sheets, essay PDFs uploaded for PTMF evaluation, quiz responses, prelims test scores, and 1-on-1 mentor guidance feedback logs.
• Transaction & Billing Information: Order ID, course purchased, payment timestamps, and payment status. Please note: All financial transactions are processed securely through RBI-authorized payment gateways (e.g., Razorpay, UPI, Net Banking). Purna IAS never collects, stores, or processes debit/credit card numbers or banking PINs.
• Technical & Device Data: IP address, browser type and version, device operating system, time zone setting, and navigation patterns across our portal, collected to ensure server security and combat DDoS threats.

3
How We Use Your Information

We process your data strictly on the grounds of legitimate educational purposes and explicit consent:

• To create, authenticate, and maintain your student account on the Purna IAS Test Portal.
• To conduct 1-on-1 mentorship sessions, evaluate Mains answer copies, and provide micro-rubric feedback.
• To send important syllabus updates, answer key releases, test schedules, and mentorship notifications via WhatsApp and Email.
• To assess eligibility for the Purna IAS National Scholarship program for deserving candidates.
• To prevent spam, detect fraudulent logins, and ensure data integrity across our learning platform.

4
Cookies & Tracking Technologies

Our website uses essential session cookies to keep you logged in to your student dashboard, remember your display preferences, and optimize loading times via our high-speed LiteSpeed cache engine.

You may configure your web browser to block or alert you about cookies; however, disabling essential cookies may prevent you from logging into the UPSC test platform or submitting exam answers.

5
Data Sharing & Disclosures

We do not share your private information with third parties, except in the following limited and necessary circumstances:

• Dedicated Faculty & Mentors: Authorized Purna IAS evaluators who review your submitted test papers under strict non-disclosure obligations.
• Infrastructure Partners: Secure cloud server hosts and SMS/WhatsApp API gateways utilized solely for transactional notifications.
• Legal Compliance: If required by Indian law enforcement, statutory bodies, or a valid court order under the jurisdiction of Indian law.

6
Data Security & Retention

We implement enterprise-grade security protocols, including 256-bit SSL encryption for data in transit, firewalls, and isolated database permissions. Your student test history and evaluation copies are retained as long as your account remains active or as required for academic records and applicable taxation/statutory laws.

7
Your Rights under Indian Data Protection Law

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access and review a summary of your personal data processed by us.
• Request rectification or completion of outdated or inaccurate personal records.
• Request erasure of your personal data, subject to ongoing legal or regulatory requirements.
• Nominate an individual to exercise your rights in the event of death or incapacity.

Grievance Redressal & Contact Information

In compliance with the Information Technology Act, 2000 and the Rules made thereunder, if you have any questions, feedback, or grievances regarding our privacy practices, please contact our designated Grievance Officer: